Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.
Common items in a terms and conditions agreement allow you to:
Custom-Made & Personalised Products
Due to the nature of our bespoke, custom-made embroidery products, we do not accept returns or issue refunds unless the item is faulty or not as described. This policy is in accordance with the Consumer Rights Act 2015, which does not require businesses to accept returns for personalised or custom-made goods unless they are defective.
Non-Returnable Items
We cannot accept returns or offer refunds under the following circumstances:
- Change of mind after the order has been placed.
- Spelling, design, or detail errors in the embroidery that match the details provided by the customer.
- Slight colour variations due to screen display differences.
- Wear and tear from normal usage.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, you must notify us within 7 days of receipt with photographic evidence. We will assess the issue and, if confirmed, we will either:
- Offer a replacement, or
- Provide a full refund if a replacement is not possible.
Faulty products must be returned within 14 days of our confirmation that a return is required. The item must be in its original condition. We will cover the return shipping costs for confirmed faulty items.
Refund Process
- Refunds (if applicable) will be processed within 14 days of receiving the returned item.
- Refunds will be issued to the original payment method.
- We reserve the right to refuse a refund or replacement if the claim is not supported by clear evidence of a defect.
Contact Us
For return requests due to faults, please email Sk_creations@hotmail.com with:
- Order number
- Description of the issue
- Clear photographs showing the defect
Finally, before providing any negative feedback, kindly get in touch with us. We will make every effort to allay your concerns.
This policy does not affect your statutory rights under UK consumer law.